FAQs

All personal data is safely stored on our encrypted servers. Your DNA sample is kept anonymous throughout the testing process using bar codes. Only staff from our customer care and logistics department have access to your contact information, and we never share personal data or genetic information with third parties.
 

You can create your secure Chromozoom account after placing your first order. Simply choose a test, proceed to the order form, and follow the on-screen instructions.
 

We fully comply with GDPR as well as our strict internal privacy and data protection rules. To find out what data we keep, or to request deletion of your information from our database, please contact our customer care team.
 

The test results and personal data of our clients are never disclosed to any third parties. We fully adhere to GDPR and our strict internal privacy and data protection rules throughout the process.
 

Our DNA tests are completely anonymous. We create unique barcodes for each DNA sample, which serve as the only form of identification throughout the testing process. Once a barcode is created, the DNA sample can no longer be connected to a person.
 

Simply request to have a reset link sent to the e-mail address with which you registered your Chromozoom account. 

Since your data is coded in our system with a password, losing the password means your data will be deleted. In such cases, it is necessary for us to repeat the DNA analysis, which will naturally delay the process of getting your results.
 

To close your Chromozoom account, please contact our customer care team. We will securely erase all your personal data and health information once your account is closed.